Anyone in business and sales has at some time faced this situation where the hard won order is about to be delivered and your advised that you are out of stock. The store had plenty only a week ago. However, due to many reasons, just as the order was about to be processed there was [...]

Long term relationships with customers and clients greatly depends on the behind the scenes activity that occurs in delivering what has been sold. The amount of repeat and referral business will depend on how well the promises made face to face with the prospect are followed through by others in the organisation. It can be [...]

Being able to build relationships with your customers and clients is the secret of long term repeat business for the salesperson. This can be done in the one on one selling situation that most salespeople are doing every day in meeting with their contacts. It is in this environment where the business is done and [...]

The importance of complete customer satisfaction is vital for any salesperson to have any long term future in the profession of selling. All markets today are extremely competitive and it is the organisations that recognise this fact and make sure they deliver on what is promised by their sales team and in their promotion. Making [...]

Following on from personal selling, the sales professional appreciates the value that is added to their sales results by establishing and building a business relationship with their customer base. All successful sales people have developed repeat business from this important skill that enables them to compete with their competition and win sales. The importance of [...]